No prior experience in restaurants or business necessary
Cold Stone Creamery® franchise owners come from all walks of life, with varying levels of experience and different professional backgrounds. Owning and operating a Cold Stone Creamery franchise is a rewarding career for entrepreneurs who want to own a business that offers a stand-out product and who are willing to commit themselves to providing outstanding customer service.
While there is truly no “one-size-fits-all” description of a Cold Stone Creamery franchise owner, and no prior experience in the food service industry is necessary, our franchisees do offer descriptions of characteristics that will help entrepreneurs do their very best with this business.
“I think the No. 1 thing someone needs to understand is what a franchise system is,” says Ruth Spiegel, multi-unit franchise owner in Florida. “They need to be very clear about their relationship as franchisee to franchisor. If you understand and embrace it, you can increase the likelihood of growth. If you try to change it, that won’t work. Cold Stone® came up with a great concept, and we bought into it. We’ve known from the very beginning that, essentially, we are part of something that’s bigger than ourselves.”
New Jersey franchise owner Jeff Wallach says, “Franchisees need to be good with people, willing to work hard and devote themselves to customer service. If they do those things and they follow Cold Stone’s system and outline, then I think anyone should be able to do this business and do it well.”
According to Numaan Shah, multi-unit co-owner in Maryland, a franchisee must prioritize the customer: “I think that for someone to make this work, they need to be hands-on, passionate about community involvement and hard-working problem solvers who are always focused on their core customers’ experience.”
Cold Stone franchise: designed for the first-timer entrepreneur
Many entrepreneurs join Cold Stone having never worked in either the restaurant industry or as a small business owner. But as long as they have a passionate commitment to their new franchise, it’s no problem. That’s because Cold Stone Creamery is designed with the first-time entrepreneur in mind.
Our brand’s executive team has invested significantly in ongoing education and training. We have an entire team devoted to helping franchisees with marketing their businesses, meeting their financial goals and growing their businesses over the long term.
“The beauty of Cold Stone Creamery is that anyone with business savvy and passion for our brand and the ability to follow our systems can build a bright future,” says John Wuycheck, Senior Vice President of Franchise Development with Cold Stone Creamery. “We don’t require any experience in the restaurant industry or the service industry, because our brand’s training and support is so involved that we can teach an entrepreneur how to be a Cold Stone Creamery franchisee. Our brand has franchisees that have been with us since the beginning, many of whom have scaled up to multiple locations. New franchisees are welcomed into the Cold Stone Creamery family with open arms, and the culture is inclusive, accessible and encouraging. Cold Stone Creamery is more relevant than ever, and our goal is to open hundreds of locations in North America and internationally in the coming years.”
Cold Stone Creamery franchise is recruiting new owners
Cold Stone Creamery franchise is actively recruiting passionate entrepreneurs to open new stores in territories all over the United States. We are looking to partner with enthusiastic business people who want to bring The Ultimate Ice Cream Experience® to their communities.