What Do Our Franchisees Say About Us?

Cold Stone Creamery franchise reviews from our franchisees opening up about what they love about their businesses and the Cold Stone Creamery brand

As a bright brand in the booming $8 billion ice cream industry, Cold Stone Creamery® is a rare brand that after more than 25 years in business, just gets better and better. After pioneering the customization trend — allowing consumers to have their made fresh daily ice cream the way they want it — Cold Stone Creamery has grown to over 1,000 locations in the United States, with hundreds more in nearly 30 international markets. This growth has brought together one of the most passionate networks of entrepreneurs in the franchise industry.

Because Cold Stone Creamery doesn’t require any previous experience in the restaurant or service industry, we provide everything an entrepreneur needs to grow their ice cream franchise on an ongoing basis, and our executive team is always accessible to answer any questions, provide insight or offer encouragement.

Cold Stone Creamery franchise reviews from our franchisees:

“There’s still nothing like Cold Stone Creamery on the market, and not only does this make for a profitable business model, but it also has given me the chance to really give back to my community. The support from the Cold Stone Creamery executives continues to be outstanding, and for new entrepreneurs who are looking for a business that is easy to open and easy to scale, I couldn’t recommend Cold Stone Creamery highly enough. Be prepared for hard work, but the hard work is worth it!”

-Terry Sedmak, owner of two Cold Stone Creamery franchise locations in Bloomfield Hills and Commerce Township, Michigan

“I love everything about Cold Stone Creamery and everything that Cold Stone Creamery stands for in terms of the quality of our product, our exceptional customer service and the place that we hold in our community. After almost 15 years as an owner, I still love to come to work every day. The fact that Cold Stone Creamery brings joy to people every single time they come in never gets old to me, and it’s not every something I take granted. My two daughters grew up in my Cold Stone Creamery, and it’s been a blessing to make a great life in a family business.”

-Karen Weldon, owner of a Cold Stone Creamery franchise in Millbury, Massachusetts

“We have the best ice cream, and that’s number one. We also have the best customer experience. We hire outgoing kids that make our customers smile when they visit us. When we put our ice cream on the stone, people really like the visual experience and the ability to customize their ice cream to suit their individual tastes. The U.S. loves ice cream, and nobody, no other brand can touch our ice cream. We make our ice cream fresh every single day. I stop in every single ice cream store I can find, and after many years in business, I still cannot find a brand that is better than our ice cream. We really are the best.”

-Fred Willis, owner of multiple Cold Stone Creamery franchise locations in the area of Scottsdale, Arizona

“Before Cold Stone Creamery, the extent of my knowledge about the service industry was ordering off the menu. Luckily, the Cold Stone Creamery executive team has made an exceptional support platform that makes it easy to learn the business. They also really listen to their franchisees, and there’s a great culture of collaboration and involvement. Of course, our product is really superior to anything else in the local area, and after more than a decade in business, we’re still growing. I still love seeing people of all ages line up for ice cream – it’s still a big thrill and a lot of fun.”

-Karen Harmon, owner of a Cold Stone Creamery franchise in Wilmington, North Carolina

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